Refund and No-Show Fees

At AIBS Care Enterprise, we aim to provide exceptional training while maintaining flexibility and fairness for all participants. The following policy outlines our refund and no-show fee terms for BLS (Basic Life Support), HeartSaver, and First Aid courses:

Refund Policy

1. Cancellation Requests:
   • Cancellation requests must be submitted in writing via email or phone at least 72 hours before the scheduled course date.
   • Refunds will be processed, minus a $25 administrative fee to cover registration costs.
2. Late Cancellations (Less than 72 Hours):
   • Cancellations made less than 72 hours before the course date are non-refundable, but you may reschedule for a future session within 30 days without incurring additional charges.
3. No Refunds:
   • No refunds will be issued for cancellations made less than 24 hours before the course, or for participants who fail to attend without notice.

No-Show Fees

1. Missed Classes:
   • Participants who fail to attend their scheduled course without prior notice will forfeit their registration fee and will need to pay the full course fee to re-register.
2. Emergency Considerations:
   • Exceptions may be granted for emergencies or extenuating circumstances. Documentation may be required, and rescheduling will be at the discretion of AIBS Care Enterprise.

Rescheduling Policy

1. Rescheduling Requests:
   • Requests to reschedule must be made at least 48 hours before the course date. One complimentary reschedule is allowed per registration. Additional rescheduling requests will incur a $15 fee.

Payment Terms

1. All course fees must be paid in full at the time of registration to secure your spot in the course.
2. Refunds for eligible cancellations will be processed within 7-10 business days of the request.

If you have any questions regarding this policy, please contact AIBS Care Enterprise at  (443) 212-8077 or ace@aibscarenterprise/com. Thank you for your understanding and cooperation.

Let me know if you’d like any adjustments or additions to suit your business needs!